Refund & Returns Policy

This Refund & Returns Policy applies to all digital products sold through nxtwebsite.com (“Website”) operated by NXTWEBSITE (“Company”, “we”, “our”, or “us”), located in Telangana, India. By purchasing from our Website, you agree to this policy in addition to our Terms and Conditions.

1. Nature of Digital Products

All products sold on this Website are digital software products delivered electronically. No physical goods are shipped, and therefore physical returns are not applicable.

Upon successful payment, customers receive access to digital downloads and, where applicable, a license key for activation.

2. Refund Eligibility

We offer refunds only under the following conditions:

  • A verified technical issue prevents the core functionality of the purchased product.
  • The issue is reported to our support team within 7 days of purchase.
  • Our team is unable to provide a working solution within a reasonable time after investigation.

Refund requests must be submitted through our Support Portal with your order details and a clear description of the issue.

3. Non-Refundable Situations

Refunds will not be granted in the following circumstances:

  • Change of mind after purchase.
  • Lack of technical knowledge to use the product.
  • Incompatibility with third-party plugins, themes, hosting, or custom configurations not disclosed in advance.
  • Failure to read product descriptions or feature listings.
  • Requests made after the 7-day refund period.

We encourage customers to evaluate any available free versions or documentation before purchasing.

4. License Key Deactivation

If a refund is approved, the associated license key will be deactivated immediately. Continued use of the product after refund approval is strictly prohibited.

5. Chargebacks and Payment Disputes

Customers must contact our support team before initiating a chargeback or payment dispute. Unauthorized or fraudulent chargebacks may result in:

  • Immediate suspension of license keys
  • Account termination
  • Restriction from future purchases

6. Free Products

Free products are provided at no cost and are not eligible for refunds.

7. Payment Processing

Approved refunds will be processed through the original payment method. Refund processing time depends on the respective payment gateway or financial institution. We are not responsible for delays caused by third-party payment processors.

8. International Customers

This policy applies globally. Where local consumer protection laws provide mandatory rights that cannot be excluded, those rights remain unaffected. For digital products accessed immediately after purchase, statutory withdrawal rights may not apply where permitted under applicable digital goods regulations.

9. Contact Information

For refund-related inquiries, please contact: support@nxtwebsite.com or submit a request through our Support Portal.

Last updated: 27/02/2026